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MAY 6, 2024

Simple Steps to Improve The Patient Experience


By Raquel Bunche and Mark Herndon, MD, FACS

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Raquel Bunche

A Clinical Scenario

It has been more than two hours. You, the patient, have been greeted multiple times and asked questions that should already be in your chart. After triage, a series of pokes and prods, you are finally being ushered into an examination room and are now left to stare at a blank wall. You wait. You wait to hear if “the lump” you hoped would be insignificant will change your life forever.

The doctor (finally)